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At The Paint Lab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, events, and services.

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1. Information We Collect

We may collect personal information including your name, email address, phone number, payment details, billing/shipping address, and event preferences. We may also collect non-identifiable data such as website usage statistics and cookies.

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2. How We Use Your Information

We use your information to:

• Process bookings and payments

• Communicate with you about your event or order

• Send marketing updates (if you opt in)

• Improve our services and website

• Comply with legal obligations

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3. Payment Security

All payments are processed securely through trusted third-party providers. The Paint Lab does not store your full payment details.

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4. Marketing Communications

If you subscribe to our newsletter or opt in during booking, we may send promotional updates about events, offers, and news. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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5. Sharing Your Information

We will never sell your personal data. We only share information with trusted partners necessary to deliver our services (e.g., payment processors, delivery couriers, or event venues).

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6. Events and Photography

Photos and videos may be taken at our events for marketing purposes. If you do not wish to appear in any media, please inform a member of staff on the day of your event.

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7. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

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8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your personal information (where legally permitted)

• Withdraw consent to marketing communications

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9. Cookies

Our website uses cookies to improve user experience, track analytics, and provide relevant content. You can manage or disable cookies through your browser settings, but this may affect website functionality.

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10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 hello@thepaintlabcompany.co.uk
🌐 www.thepaintlabcompany.co.uk